Emirates is investing over US$ 2 billion to enhance its inflight customer experience, the Dubai-based carrier said in a statement on Wednesday. The improvements include a massive programme to redesign the interiors of 120 aircrafts, along with other services across all cabins starting in 2022. Passengers can look forward to “elevated meal choices, a brand new vegan menu, a ‘cinema in the sky’ experience, cabin interior upgrades, sustainable choices and a generous approach to the little touches that make travel memorable,” Emirates said.
“Through the pandemic we’ve continued to launch new services and initiatives to ensure our customers travel with the assurance and ease, including digital initiatives to improve customer experiences on the ground. Now we’re rolling out a series of intensive programmes to take Emirates’ signature inflight experiences to the next level,” the airline’s president Tim Clark said.
Additionally, every cabin class will be refreshed with new, first-of-a-kind Premium Economy cabins installed.
“With its first aircraft scheduled to roll into the Emirates Engineering Centre for retrofitting in November, planning work and trials have begun in earnest,” the airline added.
Passengers will also be recipients of fresh produce on board, from the world’s largest $40 million hydroponic farm set up by the airlines in Dubai.