Sri Lankans are fortunate to experience the comfort of owning many premium brands that manufacture state-of-the-art laptops, desktops, tabs, and various high-performing IT accessories. However, when it comes to customer interaction and after-sales services, we are usually acquainted with unpleasant incidents that make us hesitate to purchase yet another costly product and obtain the services of the same company. Many customers refer to after-sales services as a “wild goose chase” and often abandon their old devices and purchase yet another device with numerous difficulties.
Purchasing a computer or a tab is a costly investment, and many of us take home a brand-new device with the thought of making use of it for at least the next 4-5 years or maybe more. In today’s market, an impressively wide array of products is on showcase, and most of the time, shoppers do compulsive shopping and purchase a product that is either too basic or too advanced for their requirements. What a customer requires is assistance and guidance followed by superior after-sales service.
Abans IT launched its new website quite recently which showcases a premium product range of laptops, desktops, tabs, & a myriad of other top-notch IT accessories, and contains a dedicated platform that offers technical & remote assistance.
We witnessed that the Abans IT website is powered by an AI-enabled chat box that allows consumers to obtain proficient customer service on a 24/7 basis. Created with the unfailing vision of Chathura Jayawardana, the Director of Abans Information Systems & General Manager of Abans PLC, it’s commendable that Abans continuously strives to offer its valued clientele what’s best in the market.
Abans is a brand that has grown over the decades building relationships with its loyal customers, & earning their trust, and we as consumers expect nothing less. The Sri Lankan consumer lacked the benefit of having a customer support team that listens and respects the consumer, where customer satisfaction was never fulfilled no matter how upscale or lavish the product was.
He further elaborated how Abans IT attempts to create positive customer experiences and has its best intentions at heart and adopted an emerging channel such as the AI-enabled chatbot that engages the customers 24/7.